Last Updated: November 2025

At our e-commerce store, we want every customer to be completely satisfied with their purchase. If you are not happy with your order, our easy return and exchange policy ensures a hassle-free experience.

1. Eligibility for Returns

• Items must be returned within 30 days from the date of delivery.

• Products must be unused, unwashed, and in original packaging with all tags intact.

• Certain products are non-returnable, including:

  • Gift cards

  • Downloadable digital products

  • Personalized or custom-made items

2. How to Request a Return or Exchange

1. Contact our Customer Support team with your order number and reason for return or exchange.

2. You will receive a Return Authorization number and instructions on how to ship the item back.

3. Pack the item securely in its original packaging. Include all accessories, manuals, and parts.

3. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

• We recommend using a trackable shipping service, as we are not responsible for items lost in transit.

4. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 7–14 business days.

• Shipping costs are non-refundable, except when the return is due to our error.

5. Exchanges

• If you wish to exchange an item, please indicate the replacement item when submitting your return request.

• Exchanges are subject to product availability.

• Additional costs may apply if the replacement item is of higher value.

6. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, contact us within 7 days of receiving your order.

• We will arrange for a replacement or full refund, including return shipping.

7. International Returns

• For international orders, return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

• Customs fees, import duties, or taxes are non-refundable.

8. Contact Us

If you have any questions about returns, exchanges, or refunds, contact our Customer Support team:

Email: [email protected]
Phone: +1-800-123-4567
Live Chat: Available on our website

We are committed to providing excellent service and ensuring that your shopping experience is smooth and worry-free.